Contact and support

One address, honestly answered.

Giga Snake is made by one person. There is no support desk and no ticket system — there is an inbox that is actually read.

Write to

support@gigasnake.com

Use the same address for every kind of message below. There is no in-game report button yet; this page is the honest route.

Reporting a bug

The useful details are: what you were doing, what happened instead, whether it was an online run or Practice, your browser and device, and roughly when it happened. The game version is shown on the home screen — this page ships with v1.399. A screenshot helps more than a description.

Reporting a player or a name

Send the name exactly as it appeared and roughly when you saw it. We may ask for more details to investigate; the game keeps no replay. We can refuse a name or end an abusive connection.

Privacy requests

Access, erasure, objection and the rest go to the same address. Read the privacy policy first: it explains what exists to request, and what information the game processes and what details may help us locate it.

Copyright and takedown

Tell us the exact page or file, what you own, and how we can verify it. The software and artwork we build on is listed in the open-source notices.

What to expect

Replies are written by a person, not a system, so they are not instant and no response time is promised. Security and privacy messages are read first. Nothing you send is used for marketing, because there is no marketing.